Retail’s Blind Spot: The Missing Layer of Gifting in Commerce Is Recipient Intent

Retail has spent decades perfecting how it identifies and converts individual shoppers, yet one of the largest segments of commerce—gifting—remains underserved. The core challenge is that traditional retail systems focus on the buyer, while gifting decisions are ultimately driven by the recipient's preferences. This disconnect contributes to inefficient marketing spend, lower conversion rates, and billions of dollars in product returns each year.

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